Terms & conditions 

Splošni pogoji

Check-In Time 03:00 PM | Check-Out Time 11:00 AM

SLOVENSKO: 

Prihod / Odhod:


Vse enote v našem glamping Resortu so na voljo od 15. ure na dan prihoda. Ob odhodu hišico ali šotor pustiti čisto in urejeno ter se odjavite do 11. ure (razen če se dogovorimo za podaljšano odjavo).

Rezervirano namestitev za gosta držimo na dan prihoda do 24. ure.

 

V primeru kasnejšega prihoda je gost dolžen predčasno obvestiti resort – najkasneje do 24. ure na dan prihoda. V kolikor gost ne seznani resort pravočasno, resort ni dolžen držati sobe za gosta, prav tako ima pravico gostu zaračunati stroške neprihoda.

Poznejša odjava iz letovišča je mogoča, če se dogovorite z recepcijo . Ura podalšanja 30 € in vsaka naslednja ura stane 30 evrov. Po 13. uri vam zaračunamo cel dan - vrednost 1 nočitve.

Sklenitev pogodbe:

Pogodba je sklenjena, ko glamping Kolpa Resort prejme pisno potrdilo s strani gosta ali spletnega rezervacijskega sistema ter, ko Resort pošlje potrditev rezervacije gostu.

S tem se smatra, da gost v celoti sprejema Splošne pogoje poslovanja. Poslana ponudba za nastanitev še ne pomeni rezervirane sobe. Gost mora potrditi prejeto ponudbo s ključnimi podatki in plačati predplačilo v višini 25% celotne rezervacije v primeru 14 dni ali več do prihoda gosta in 100% celotne cene v primeru 14 dni ali manj do prihoda gosta.
Na osnovi prejetega plačila prejme gost potrditev rezervacije, ki mu zagotavlja bivanje v resortu.

Predčasni odhod
Resort ni dolžen vrniti gostu/stranki vrednosti nočitev za predčasni odhod. Za morebitne izjeme glede na razlog predčasnega odhoda, je potrebna odobritev s strani vodstva podjetja.

SLO - Stroški odpovedi: 

Stroški odpovedi so odvisni od tega, kdaj Glamping Kolpa Resort (le pisno po elektronski pošti na naslov booking@kolpa-resort.si) prejme obvestilo o odpovedi. Minimalni stroški odpovedi so naslednji:

  • če prejmemo obvestilo vsaj 31 dni pred prihodom: ni stroškov;

  • če prejmemo obvestilo med 30 in 15 dni pred prihodom: 30 odstotkov cene nastanitve;

  • če prejmemo obvestilo 14 dni ali manj pred prihodom: 100 odstotkov cene nastanitve;

  • Pri predčasnem odhodu je potrebno plačati preostale dni nočitve.

Neprihod gosta

Če se gost ne prijavi v resort na dan prihoda, se bremeni skladno s pogoji o odpovedi rezervacije.

POSEBNI POGOJI samo v primeru odpovedi zaradi VIŠJE SILE - veljajo naslednji pogoji od 1. oktobra 2020:

  • Plačilo depozita v višini 25% za zagotovitev rezervacije.

  • Dokončno plačilo zapade 14 dni pred dopustom.

  • Popolna prilagodljivost premikanja rezervacij do konca leta 2021 v primeru omejitev potovanja zaradi korona virusa. 

  • V primeru, da vam ne bomo mogli zagotoviti storitve (zaprt resort ali ne boste mogli potovati), vam bomo izdali bon/voucher, ki ga boste lahko uporabili naslednjič (z doplačilom v ceni v primeru spremembe cen). 

  • Ni možnosti vračila depozita.

Vse odpovedi je treba pisno potrditi.

Veljavno pravo

Za te splošne pogoje velja slovenska zakonodaja. Stranki se dogovorita za izključno pristojnost slovenskih sodišč.

Rezervacija: Ko rezervirate pri nas, vam bomo poslali e-poštno sporočilo s potrditvijo glamping šotora ali lesene hišice, datumov, ur in podrobnosti o plačilu glamping počitnic. Rezervacija in plačilo se šteje za vzpostavitev pravne pogodbe.

Plačilo: Za potrditev rezervacije plačate avans v višini 25,00 odstotkov celotne cene rezervacije. Plačilo avansa lahko opravite s kreditno kartico ali Pay-pal ali na bančni račun podjetja Agencija MINI ŠPORT d.o.o. Slovenia (bančni račun podjetja: IBAN SI56 3000 0002 4417 167).

Obvezna doplačila:
Turistična taksa / osebo in končno čiščenje / nastanitev.
Kajak, rafting po reki, pokušina vin, masaže, bar, hrana in pijača, organizirani izleti, ponudba dekoracije ... prevoz, izleti, dodatne aktivnosti ... se zaračunajo po veljavnem ceniku in se plačajo ob odjavi.

Spoštovanje lokalnih zakonov


Gostje so sami odgovorni za poznavanje, upoštevanje in spoštovanje lokalnih zakonov in predpisov na destinaciji, osebje v resortu pa ni odgovorno za informiranje ali opozarjanje gostov glede zakonov in/ali predpisov na destinaciji.

 

Odprt ogenj: Za uživanje za vse goste je na voljo odprt ogenj. V poletnih mesecih obstaja nevarnost požara, zato se pred uporabo obrnite na nas.

Prepričajte se, da ogenj po uporabi pogasite, da se izognete nevarnosti požara.

Splošna varnost:  (Lesene terase in konstrukcije, uporaba bazena, ograje, platno, viseči stoli, ...) 
Gostje potrjujejo in se strinjajo, da bodo upoštevali vsa objavljena varnostna opozorila glede lesenih teras, naravnega bazena, lesenih konstrukcij, platen, hišic ....

Gostje prevzamejo odgovornost in razrešijo osebje Kolpa Resort glampinga kakršne koli odgovornosti, zahtevkov, tožb, odškodnin, stroškov in / ali stroškov, ki bi lahko nastali zaradi ali kako drugače povezane uporabo lesenih teras ali visečih stolov ali gugalnic, bazena in lesenih površin, drevesa, nastanitev, igralne hišice.

Gostje razumejo in priznavajo, da ta prepoved odgovornosti vključuje tudi tožbe zaradi malomarnosti in / ali dejanj ali odsotnosti dejanj osebja letovišča in letovišča. Skladno s tem se tu prejme predhodno obvestilo. 

V primeru, da glamping šotor ali lesena hiša zaradi požara, poplave ali drugih nepredvidenih okoliščin ne bo na voljo, KOLPA RESORT ne more sprejeti odgovornosti za kakršno koli izgubo. 

Če opazite, da je katera oprema videti okvarjena in / ali nevarna, čim prej obvestite letovišče.

Kolpa Resort ima pravico do odpovedi nadaljnjih storitev in odpovedi nastanitvene pogodbe, če gost:
1. krši hišni red, še posebej, če s svojim vedenjem moti druge goste,
2. ne plača računa za opravljene storitve oz. po predhodno sklenjeni ponudbi,
3. zboli za nalezljivo boleznijo, ki je nevarna za druge goste v celotnem objektu. Hkrati je letovišče tudi upravičeno do odškodnine.
Prosimo, upoštevajte da je tišina med 22.00 ob 7.00.

Bivanje v glamping šotoru ali leseni hiši: 


Prepričaj se da:

• nikoli ne uporabljajte sveč v šotoru / leseni hiši ali blizu nje
• Kuhinjske peči in žar odmaknite stran od zidov šotorov / lesenih hiš, saj jih je mogoče enostavno zažgati
• ne kadite v šotoru / hiši
• nikoli ne uporabljajte žara znotraj ali blizu vhoda v šotoru / hiši
• Pri kuhanju bodite posebno pozorni, ponve ne puščajte brez nadzora. Pred spanjem izključite vse naprave.
• Nikoli ne sušite oblačil nad štedilnikom
• Mreže: Vse mreže so varnostne mreže, skakanje po mrežah je strogo prepovedano.
• Lažalna mreža: mrežo uporabljate na lastno odgovornost. Skoki na mrežo so strogo prepovedani.

 

Bazen:
Plavanje in kopanje sta dovoljena v našem naravnem bazenu. Ker je bazen zasnovan s kroženjem vode, v vodo ne dodajamo nobenih kemikalij. Zato je še posebej pomembno, da skrbite za osebno higieno na bazenu. Pred vstopom v bazen preberite kopališki red in higienska navodila.  


Živali (žabe, kačji pastirji) bodo privlačile rastlinski del bazena, v katerem vi ne plavate.

Pridržujemo si pravico, da v primeru izjemnih pogojev in čiščenja zapremo bazenski kompleks. 


Pridržujemo si pravico do zapiranja bazena v primeru nalezljivih bolezni, pandemije, epidemij ali v primeru, ko je vlada podala priporočila za zapiranje bazenov. 
Cena najema glamping šotorov ali lesenih hiš - se ne spremeni v primeru zaprtja bazena!

Hišni ljubljenčki: v glamping Kolpa Resortu ali v šotorih in lesenih hiškah ne dovoljujemo psov ali drugih hišnih ljubljenčkov.

Ločevanje odpadkov: Prosimo vas, da sami reciklirate odpadke v zato predviden otok s smetmi. 

Vstop v glamping Kolpa Resort je namenjen samo gostom resorta. V primeru obiskov, so se le ti dolžni prijaviti na recepciji in izkazati z osebnim dokumentom. Uporaba infrastrukture glamping resorta zunanjim obiskovalcev ni dovoljena.

Pravila o uporabi brezpilotnih zrakoplovov: Zaradi varnosti in spoštovanja zasebnosti gostov je prepovedana uporaba brezpilotnih zrakoplovov ali dronov ter letalskih modelov za namene rekreacije.

ENGLISH: 

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Our aim is to make your visit to KOLPA RESORT a memorable experience that you will treasure for many years to come. However, we must ask that you read and accept the following terms and conditions which must be adhered to by all guests staying at KOLPA RESORT. This ensures we can maintain our standards and ensure your safety, as well as establishing a clear legal contract for cancellation, damage and exceptional circumstance. 

Arrival/Departure: 
All tents and houses are available from 15:00 on the day of arrival. On departure all houses and tents to be left clean and tidy and vacated by 11.00 (unless we have agreed an extended check-out) to allow us time to change the bedding, tidy up, replenish the wood and make it lovely for the next guests ! 

The reserved accommodation is kept for the guest until 24:00 on the day of arrival. In the event of arrival at a later time, the guest shall inform the resort about it in advance – by 24:00 on the day of arrival at the latest. If the guest fails to inform the resort about it in time, the resort is not obliged to keep the reserved room for the guest, and is also entitled to charging the guest with the cost of no-show.

Later check-out from the resort is possible subject to the availability of an appointment with the reception - a maximum of 1 hour, costs 30 eur. Each subsequent hour costs € 30. After 1 pm you are charged for the whole day - the value of 1 night.

Early departure

The resort is not obliged to return the value of overnight stays to the guest / client for prematurely departures. Given that we are proceeding for pre-submission reasons, the company’s management pages need to be approved.

The Applicable Law
The Slovenian legislation applies to the General Terms and Conditions. The contracting parties agree to the exclusive jurisdiction of the Slovenian courts.

Booking: 
When you make a booking a booking confirmation email will be sent to you confirming the tent, dates, times and payment details of your glamping holiday. Booking and payment is considered the establishment of a legal contract. 

Group Bookings:
Unlike some glamping sites we don’t turn away hen parties or mixed groups, however we are primarily family friendly, car-free eco zone glamping site. We can only able to accommodate groups who want to enjoy our rural and nature location. Please be advised that silence is from 22.00 in 7.00 am.

Payment:
We request a 25% deposit at the time of booking to make a reservation, with the balance paid 2 weeks before your holiday. If your booking is made less than 2 weeks before your holiday, we request payment is made in full. Payments can be made by internet - with credit card, banking, PayPal.  

The resort has the right to cancel further services and terminate the accommodation contract if the guest:
1. violates house rules, especially if he disturbs other guests with his behavior,
2. does not pay the invoice for the services provided after seven days of stay, but was required to do so,
3. falls ill with an infectious disease that is dangerous for other guests in the catering facility. At the same time, the resort is also entitled to compensation.
If the guest unjustified leaves early, the host charges the client compensation in the amount of the agreed price of the services.

Extrass:
Tourist tax/person and final cleaning/ accommodation.
Kayaking, rafting on the river, wine tasting, massages, bar, food and drink, organized excursions, decoration offer ... transportation, excursions, additional activities ... are charged at the valid price list and are paid upon check-out of the resort.

Age Policy: 
As a general rule, we do not accept bookings from anyone under the age of 18 without parental approval

Local laws:
Guests are responsible for knowing, communicating in compliance with local laws under the prescribed conditions, and the staff at the resort were not responsible for informing or warning guests about laws in / or prescribing fate.

Breakages/Damage:
We will only charge for replacements in exceptional cases, as we expect a degree of wear and tear and ask that guests use the honesty box porvided for small damages.

Open fire
An open fire is provided for your enjoyment for all guests. Please note that during the summer months there is a risk of fire, so please contact us before using it. Please ensure you extinguish them after use to avoid fire hazards. Parents should ensure children are supervised at all times to avoid accidents.

Children:
Kolpa Resort is a wonderful place for children to play, but parents or guardians are responsible for them at all times. Please always use a fire guard (provided) with the wood burning stove. Children must not play unsupervised anywhere on the area or in the farm's nearby or natural pool. KOLPA RESORT accepts no responsibility for injury incurred on site. Please be careful on the decking areas as they may be slippery after rainfall, appropriate outdoor footwear and the use of handrails provided are encouraged.

Cleaning:
Please remember that the outdoor showers, toilets, and communal areas are shared, so we request you clean up after use and try to accommodate others’ usage. We will empty the bins, clean the showers and toilets and take the recycling away daily.

Please do not wear outdoor shoes inside the houses and tents. Please leave your tent tidy, but there is no need to clean out the wood burner. 

Flames, hunting and Fireworks: 
No firearms, hunting paraphernalia, fireworks or Chinese lanterns are permitted in the resort. No naked flames of any sort are not permitted inside the tents. 

General Safety:
We take every care to ensure you have a safe and enjoyable holiday, but cannot be held liable for any accidents or consequential loss. 

Staying in a glamping tent or wooden house
Make sure you:
• never use candles in or near a tent/wooden house
• keep cooking stoves and barbecues away from tent/wooden house walls as they could easily set alight
• know how to escape by cutting your way out of the tent if there is a fire
• don’t smoke inside your tent/house
• never use BBQs inside or near the entrance of your tent/house – the carbon monoxide they produce can kill.
• Take special care when cooking, don’t leave pans unattended. Turn off all appliances before you go to bed. 
• Never dry clothes over the stove.
• Nets: All nets are safety nets, jumping on the net is strictly forbidden.
• Lying net: use of the net is at your own risk. Jumping on the net is strictly forbidden.

 

What to do if there is a fire
• Keep calm and get everyone away as quickly as you can.
• Call 112 and ask for the fire and rescue service and give the exact location; give a map reference if possible or give a landmark such as a pub or farm.

Liability:
The use of swimming pools, climbing trees, playing or any other activity on the Resort land is the responsibility of the Guest and is done so at their own risk. Assumption of Risks – you will be staying in the countryside and there will be equipment around within the boundaries amongst other hazards. Whilst we take care to keep you safe, accidents can happen and we are not held responsible for such accidents (to the greatest extent permitted by law)

It is your responsibility to supervise your children at all time! It is not appropriate for children to use hammock, swimming pool, wooden ladder ... unattended!

If you notice that any equipment looks faulty and/or unsafe please inform the Resort as soon as possible. We strongly recommend that you take out travel insurance against the risk of accidents and your stay being cut short.

(Wooden terraces and constructions, use of swimming pool, fences, canvas, hanging chairs, ...) 


Guests confirm and agree to comply with all published safety warnings regarding wooden terraces, natural pool, wooden structures, canvases. Guests assume responsibility and relieve the resort and resort staff of any liability, claims, lawsuits, damages, costs and / or expenses that may arise from or in any way related to the guest's use of wooden terraces or hanging chairs or swings, water surfaces, trees, accommodation and tree houses. 

Guests understand and acknowledge that this disclaimer also includes lawsuits for negligence and / or acts or the absence of acts by the resort and resort staff. Accordingly, prior notice is given here.

The tour operator and / or travel agent is obliged to provide guests with a copy of this notice (Disclaimer). This also applies to all wooden structures, cottages, tents on terraces, all terraces, hammocks, use of pool / water surface, accompanying wooden structures, fences, swings, trees and accommodation.

Swimming pool:
Please note that swimming and bathing are permitted in our naturale swimming pool. Because the pool is designed for circulating water, the threat of mosquitoes is minimized. Additionally, wildlife (frogs, dragonflies) will be attracted to the vegetation-filled part of the pool you don’t swim in. They’ll provide a free pest management service. 

Our pool is biological, that means we do not add chemicals in water. We reserve the right to close the pool complex in case of exceptional conditions. Please read the bathing and hygienic instructions, before entering the pool.

We reserve the right to close the pool in case of infectious diseases, pandemics, epidemics, or in case the authorities have made recommendations for closing the pools.
The price of renting glamping tents or wooden houses - HIS does not change in case of pool closure!

Negligence:
Guests will be held responsible for any fire, damage or alteration to the structure caused by negligence. 

Noise:
We don't allow any amplified music or loud revelling as this would disturb our other guests and local residents. We really do enforce this and request that noise after 10pm is kept to a minimum i.e. quiet talking. It’s really important to us that other guests have a peaceful break and are shown respect. Anyone committing a nuisance or disturbing the peace may be asked to leave immediately and without a refund. 

No Fire Policy: 
Fires are restricted strictly to the burning stoves.

No Smoking Policy
All of our tents have a strictly No Smoking Policy. Anyone who smokes outdoors is responsible for disposing of their cigarette butts in the bins provided and must not litter the surrounding area. 

Pets:
We're sorry but we don't allow dogs or any other pets in Resort or on the tents site and wooden houses. 

Re-cycling: 
We are passionate about recycling and would ask that you to comply by using our recycling facilities. 

Lost/Stolen Property
Kolpa Resort cannot be held responsible for any lost or stolen property. 

Security
Your tent/house has a security lock to ensure your belongings are safe when you are away. A key will be provided upon your arrival.

Unloading & parking:
Free outdoor parking is available at resort. The resort accepts no responsibility for the safety of vehicles, damage to vehicles or for things stored in it.
We do not allow cars to be parked on the grass to ensure it is preserved and tranquillity maintained. 

Entrance to the glamping Kolpa Resort is intended only for guests of the resort. In case of visits, they are obliged to register at the reception and prove themselves with an identity document. External visitors are not allowed to use the glamping resort infrastructure.

House and tent structure:
It is prohibited to interfere or adapt the structure of the tent and wooden house in any way. 


Wildlife: 
There is an abundance of wildlife on the area. Enjoy it but be careful. Put your food in the containers provided otherwise mice or birds could try and eat it. Don’t leave rubbish outside of the tents as animals could scatter it.

Gift certificates


When using the gift voucher, it is necessary to present the original gift voucher when registering at the resort. Photocopies or copies of the gift certificate are not permitted and are not valid. The Gift Voucher is valid until the expiration date stated on each individual Gift Voucher.

Unless the expiry date is stated on the gift certificate, the gift certificate is considered to be valid for 18 months from the date of issue. If the Gift Certificate is not used during its validity, is stolen, lost or destroyed, its user is not entitled to any refund or compensation in any form.

The service voucher can be used only for the service indicated on the voucher, the unused part of the service cannot be compensated for another service. When exchanging a gift voucher for the use of services of lesser value, the customer is not entitled to compensation for the difference in price. When exchanging a gift certificate for a higher value voucher, the customer must pay the difference.

Change of the term is possible only depending on availability and prior individual agreement.

Cancellation - Stroški odpovedi:

Cancellation & Refunds:
We realise sometimes plans change and as such we will always do our best to re-let a holiday. 

The costs of cancellation are related to the fact that Glamping Kolpa Resort (only in writing by e-mail to booking@kolpa-resort.si) was previously notified of the cancellation. The minimum cancellation costs are as follows:
• if you inform us in advance more than 31 days before arrival: no costs;
• if we receive a notification between 30 and 15 days before arrival: 30% of accommodation prices;
• if you inform us 14 days or less in advance: 100% costs of the accommodation price
• In the event of early departure, the remaining accommodation days must be paid in full.
All cancellations must be confirmed in writing. 

Special conditions apply ONLY in cases of cancellation due to higher force from 1st Ocotber 2020:

  • At a time of booking a low deposit of 25% to secure your booking. 

  • Balance not due until 14 days before your holiday, in case of late changes to Coronavirus guidance. 

  • Complete flexibility to move bookings up to the end of 2021 in the event of Coronavirus restrictions. 

  • In case we will not be able to provide you with the service (closed resort or you will not able to travel), we will issue you a voucher, which you will be able to use next time (with a surcharge in the price in case of price changes).

  • Due to low deposit and late balance payment, no refunds are offered.

No-show
If the guest fails to check in at the resort on the day of scheduled arrival, they will be charged according to the cancellation-related terms and conditions.

16.10.2020